Patron Discipline Policy

The Patron Discipline Policy ensures safety, order, and fairness at the Aquatic Center. Disciplinary actions escalate based on the severity and frequency of infractions, with different protocols for minors and adults. 

General Process 

• Documentation: All infractions are recorded in a Patron Discipline Report. 
• Parent Communication: Parents/guardians are notified for minors involved in any incident. 
• Management Discretion: Severe infractions may result in skipping discipline tiers. 
• Appeals: Patrons may submit a written appeal to the Aquatic Manager within 5 business days of the incident. 

Disciplinary Actions 

Minors (Under 18) 

• First Offense: Verbal warning 
• Second Offense: Verbal warning and contact parent/guardian 
• Third Offense: Verbal warning, sit out until parent/guardian arrival or permission to leave, and a one-day suspension. 
• Fourth Offense: Verbal warning, sit out until parent/guardian arrival, and suspension up to the remainder of the season. 

Adults (18 and Older) 

• First Offense: Verbal warning  
• Second Offense: Verbal warning 
• Third Offense: Verbal warning, immediate removal, and a 3–7-day suspension. 
• Fourth Offense: Immediate removal and suspension for the rest of the season. 

Examples of Infractions 

• Minor Infractions: Running on deck, rough play, profane language, ignoring lifeguard instructions. 
• Moderate Infractions: Repeated minor violations, using prohibited items, disruptive arguments, and swimwear policy violations. 
• Serious Infractions: Vandalism, verbal threats, unauthorized restricted-area access, bringing alcohol/tobacco. 
• Severe Infractions: Physical altercations, harassment, theft, refusal to follow emergency procedures. 

Management reserves the right to skip the first and second offenses and go straight to the third offense, depending on the infraction.

Refunds are not issued for a second, third, or fourth offense that results in suspension.

Management reserves the right to review, change, and establish disciplinary actions as deemed necessary.